At LOVIARA, we’re driven by more than fashion—we create styles that embody individuality, confidence, and the vibrant spirit of London. Our men’s and women’s collections blend timeless elegance with contemporary trends, crafted in collaboration with talented designers and artisans worldwide. Every piece is designed to inspire self-expression, honor authenticity, and deliver lasting quality, with careful attention to comfort, durability, and enduring style

Shipping Policy

Key information:

Order Cutoff Time: 15:00 GMT
Processing Time: 1-3 business days
Shipping time: 7-9 business days
Delivery Time: 8-12 business days
Free Shipping on all orders

Shipping details

To ensure your order is processed the same day, please place it before 15:00 GMT We’ll pack and ship your order within 1-3 business days (Monday - Friday). After dispatch, you can expect delivery in about 8-12 business days.

Shipping Costs

We provide free shipping on all orders.

Order Delays

While we strive to deliver on time, unforeseen delays may occur. If your order takes longer than anticipated, don’t worry—we’ll keep you informed. For updates, feel free to email us at support@loviaralondon.store.

Damaged or Incorrect Order

If your order arrives damaged or if you receive the wrong item, please reach out to us at support@loviaralondon.store. We’ll work quickly to resolve the issue for you.

Cancelling Orders

Should you need to cancel your order before it ships, just send us an email at support@loviaralondon.store , and we’ll take care of it. If your order has already been dispatched, you can start a return process once it arrives.

Shipping

Loviara London is committed to delivering your order as quickly and safely as possible.

We aim to process and dispatch all orders promptly. Once your order has been confirmed, you'll receive a shipping confirmation with tracking details. Please allow time for your order to be prepared and dispatched from our warehouse.

It takes 1 to 3 business days to process and ship your order after you place it.

You will receive a shipping confirmation email with your tracking number once your order leaves our fulfillment center.

Shipping takes 7-9 business days, and delivery usually takes 8-12 business days after we process it. If your product is low on stock, it can be delayed by an extra 2 to 3 business days.

Rest assured, we are doing our best to get your order delivered as fast as possible.

We use 4PX, Yun, and Royal Mail to ship orders. Shipping is free.

Returns

We understand that sometimes an item might not be quite right. If you'd like to return your item, please contact us within 30 days of delivery, and we’ll guide you through the next steps.

To ensure your return reaches us safely and is eligible for a refund, we kindly ask that all returns be sent via Royal Mail tracked after receiving the details from us, which helps protect both you and us from delays or lost parcels and ensures we can process your return promptly once the item is received and passes inspection.

Please note:

Items must be returned unused and in original condition.
We’re happy to accept cancellations within 24 hours of ordering, as most orders are quickly processed and on their way shortly after.
Refunds are processed once the return is received and passes a brief quality check.

If you have any questions about your order or our process, feel free to reach out to our customer care team—we’re always happy to help.

Company Information

Loviara London is operated by Khanfa Trade Ltd, a company based in the United Kingdom.

Company Number: 13754203

Company Address

71-75 Shelton Street, Covent Garden, London WC2H 9JQ United Kingdom

Customer Service Contact

Email: support@loviaralondon.store

Phone: +447915648324

Business hours:
Monday - Friday: 9:00 - 18:00 GMT

Saturday: 9:00-14:00 GMT

Sunday: closed